Home > New Kennards customer service module allows ‘instant’ equipment check

New Kennards customer service module allows ‘instant’ equipment check

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article image Lyle Kimber scans the bar code while using a 15m boom lift from Kennards Hire
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Kennards Hire  has introduced a new customer service module designed to allow online inspection of the service history and safety records of hire equipment.
 
The online plant portal can be accessed by customers on-site using a smart phone, tablet or laptop, or in the office on a PC.
 
A first for the equipment hire industry in Australia, the new Kennards Hire initiative takes customer service to a new level by enhancing safety, speeding up the job and reducing paperwork.
 
‘Ready for Hire’ labels, which have for many years been attached to equipment after service and safety inspections, now include a unique plant number and a QR code. By entering the plant number or scanning the QR code on a smart phone, a customer can view the full service history, Certificate of Test and Examination (where item is required to be tested to AS 1418.2), operator’s manual, risk assessment, pre-delivery checklist and online operator safety checks.
 
Customers can also access a user guide, equipment video, maintenance schedule and insurance details.
 
Operator daily safety checks, which traditionally have been recorded manually in a log book in the machine can now be entered online while on the job, with the history recalled at any time in the future.
 
Marco Farina, site supervisor with civil engineering and building contractor, Delaney Civil welcomes the customer service initiative, describing it as a great development for hirers of heavy plant. Since he is responsible for getting the service records of all plant coming on site, being able to access the service record online, and update it when required is convenient.
 
Lyle Kimber, of QC Communications, who was using a 15m boom lift to install fibre optic cable, said that the online facility helped to increase trust in the equipment.
 
Alex Varady from Fairview Carpentry adds that it allows him to see the history of the tool, how old it is and the shape it is in.

The new system will also lead to even better equipment reliability by providing greater insight into servicing and maintenance, with a more efficient recording system and the flagging of scheduled maintenance.

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