Intermec and Mobile Tornado have announced pan-EMEA partnership to provide Push To Talk (PTT) over cellular services on Intermec rugged CN3 handheld computers.
For companies, this availability of low cost cellular based instant communications enhances the productivity of every mobile worker.
It allows them urgent communication with a supervisor to answer a customer query in the field and further empowers the employee to resolve customer disputes at the doorstep through immediate dialogue with their head office.
Choosing an Intermec CN3 with PTT also offers organisations a major reduction in customer service costs. By combining voice communication and data management in one small, durable handheld device, users of the Intermec CN3 avoid the expense and hassle of carrying a separate PDA for data as well as a mobile phone.
Additionally, by using the global GSM mobile phone network instead of a local RF transmitter, a CN3 with PTT will have coverage virtually everywhere.
Yet costly mobile phone tariffs are avoided as the service is web hosted and there is just one small monthly per device charge.
Other features of the Mobile Tornado PTT solution are that it integrates seamlessly with new or existing mobile and back-office applications.
PC-based central dispatch software also allows an enterprise the flexibility to view field workers availability and broadcast company communications to the entire mobile workforce or selected members of it.
Commenting on the partnership, Stuart Scott, senior director, International Marketing for Intermec said: “The addition of PTT capability adds to the rich set of connectivity solutions including GPS, 3G WAN, Cisco Compatible WiFi and Bluetooth that are integrated into the CN3. This new feature will cement the CN3’s position as the single terminal device that mobile workers will want to carry.”
David Parry, VP Worldwide Sales, at Mobile Tornado said: “Today’s enterprises - and particularly those engaged in transportation, logistics and field service - increasingly need instant communication with their mobile workforce.”
“The availability of push to talk services on the Intermec CN3 takes communication to a new level without the added capital, operational expense and complexity of adding a second device for voice,” said David Parry.