Intercad has launched myIntercad, an innovative tool that connects its customers to the company’s technical, training, support and update services directly from the SolidWorks environment.
Available as a free download from Intercad, the tool mainly assists SolidWorks customers with active support services agreements, and also makes free content available to all SolidWorks users.
Intercad recently completed its transition into a full-service mechanical computer aided engineering solutions provider; myIntercad is the second solution unveiled by the company following the launch of translationXPERT earlier this year.
Max Piper, CEO of Intercad explains that myIntercad brings the customers and the company closer together, and has been designed to seamlessly integrate with their customers’ workflow, giving them unprecedented access to online technical services and support, along with unique content, all while working in SolidWorks.
According to Piper, given today’s highly-connected work environment and ultra-high-resolution displays, there is no reason why content and activities related directly to a current SolidWorks project, user or team should be accessed from multiple applications.
Elaborating on the tool’s benefits, he says that myIntercad gives users immediate, live access to the resources they need without having to step out of their workflows or routine. This includes direct support, content downloads and updated information on the products or modules they’re working with, and which can only further improve the productivity and efficiency of the SolidWorks community.
Once installed, myIntercad gives users access to different resources from four integrated modules: mySupport, myTraining, myContent and myHeadlines.
mySupport gives users a direct line to Intercad’s support team. Support queries can be launched and tracked directly from SolidWorks, with additional functionality such as live desktop sharing allowing for real-time problem resolution.
myTraining provides a personalised record of a user’s training history, complete with assessments and interactive training ratings. Users can also book for upcoming training events. Since the module is personalised to individual users, the information follows them as they move from project to project and role to role, all within SolidWorks.
myContent gives users direct access to Intercad’s designer’s toolkit, featuring a library of more than 600 components, such as hoses, fittings, piping components, weld symbols, profiles, human figures, macros and drawings, among others. The library is continuously updated with new and relevant content based on the active project.
myHeadlines is a non-intrusive, user-activated scrolling news feed that provides up-to-date news, training schedules and product information. The feed can be customised to show only the content required, including support information, query tracking, open ticket status and Intercad promotions.