Intercad have implemented a free SolidWorks technical support consultation as part of subscription services for their larger customers.
The ‘health check’ is a personalized half-day assessment that aims to provide recommendations on areas where customers can focus to improve productivity using the SolidWorks Cad software on a day-to-day basis.
“For most businesses a productivity improvement of just five per cent can deliver real returns,” explains Intercad’s CEO, Max Piper. “For an average business a five per cent improvement roughly equates to saving two hours per week. If you have five engineers this is 10 hours a week, which is 500 hours over a working year.”
The technical support services are aimed at medium to large designers, engineers and manufacturers which have three or more licenses of SolidWorks.
It is these businesses Intercad has identified will benefit the most from the service. As the numbers of designers or engineers working on a project increases, so too does the likelihood that each will be using the Cad software in different ways, leading to less collaborative work flows.
Sometimes the way engineers build models or create drawings means the files can’t be used by other people in the same team so time is spent changing files and the way data is stored.
Intercad aims to solve these issues with their SolidWorks technical support health check, assisting their customers with the professional development of their teams, maximising retention and efficiency, and improving the effectiveness of business processes.
Piper notes that prevention is always better than the cure. “If we can optimise the way you are using the software initially you can save a lot of time and money down the track,” he concludes.