Macedon Ranges Shire Council, a Local Government Council in Victoria is implementing a new Infor system to enable residents to access a range of services online, better integrate its back office systems and increase staff productivity.
Infor is a leading provider of business application software serving over 70,000 customers.
The upgrade of outdated infrastructure using Infor’s Pathway solution is intended to create massive efficiencies for the Council and the community.
Processes such as applying for building and planning permits, checking planning applications and accessing property and planning certificates can now be done on a self-service basis via an online portal provided by Infor.
Macedon Ranges Shire Council has invested in Infor’s Pathway solution to streamline efficiencies and provide the community with a reliable and improved customer service experience.
Existing labour-intensive procedures and unaligned systems coupled with limited manual capacity led to inefficiencies in managing the increasing demand of enquiries received from the community.
Post-installation, residents of the Macedon Ranges Shire will have the flexibility to access and request Council information online 24 hours a day.
The self-service option will allow residents to pay for parking infringements, planning and building permits, and health registrations in real time.
The Infor Pathway solution was chosen following a competitive tender and includes Infor’s Pathway and e-Pathway software, which accepts processes and responds to customer requests, payments and regulatory transactions.
Infor’s Pathway provides a centralised, integrated and automated system that reduces manual overheads, lowers duplication of processes and minimises the chance of human error associated with manual labour.
A two-phased implementation approach will see the Infor Pathway go live on 1 November 2011 whilst the remaining e-Pathway modules will be phased in during the early part of 2012.
Maureen Trezise, Manager Information & Communications, Macedon Ranges Shire Council says that they were convinced of the Pathway software’s capability to successfully transition their existing operations into a more effective and streamlined system.
She adds that it was important to have a software vendor that could support the continued growth of their community and future-proof the Council.
According to James Brackenrig, VP Pacific, Infor, technology such as Infor’s Pathway is making it easier for the Council to automate services, allowing residents to access many of their services online for a better experience while reducing the administration burden on staff.