Field service solution
INTERNATIONAL Business Systems (IBS ) has released the ASW Advanced Service Management and ASW Mobile Service Management modules, part of the IBS field service industry solution.
The software offers automated office and on-site management for field service operations and integrates them throughout a company’s business system. By automating field service processes and integrating them into the supply chain companies can achieve higher levels of customer satisfaction through accurate and fast service job fulfilment.
IT solutions must be able to support field service by taking care of the details that make up successful service job fulfilment. A solution that integrates field service into the supply chain can provide benefits that range from inventory and procurement optimisation to planning, analysis and business performance measurement that is critical for decision-making.
The modules help field service providers to lower their costs by optimising visits through visit planning. They also help to reduce second visits by symptom analysis and spare parts preparation.
With the IBS Call Centre, service providers handle calls and create orders while having instant access to customer and service history. Automated back-office routines provide optimised job planning and time reporting, field engineer assignment, scheduling, and notification. They also cover spare parts supply and van inventory preparation, quotation, service order, and service object handling, service agreement maintenance, service analysis and warranty management.
Soft serial number tracking and a serial number interface streamline the transfer and tracing of spare parts and service objects such as machines. Support for mobile field engineers includes on-site reporting and invoicing, remote access to up-to-date customer and service information, route and scheduling information, job activity accounting, and mobile pricing with discounting.
By lowering inventory costs, through automated and optimised warehousing and procurement, companies can gain higher margins in their field service operations. An integrated IT solution offers additional benefits in the form of strengthened financial control, streamlined routines in all business processes, and enhanced planning and analysis through such capabilities as measuring KPIs.
13-Sep-2004