According to Elsevier, it is committed to customer service, and so need to ensure that all applications stay current with changing technologies and business practices, this is why it has decided to upgrade to the new version of IBS Bookmaster.
An ERP upgrade is a core strategic asset within a company and a necessity to stay ahead of the competition as it increases a company’s capabilities through enhanced functionality. However, ERP upgrades do have some challenges that if managed correctly can be overcome.
Elsevier has implemented several upgrades with IBS Australia’s Bookmaster and have certainly faced some challenges, Elsevier’s history when implementing upgrades with IBS has generally been good, but recent upgrade project was managed exceptionally well by both IBS and Elsevier.
The success of the upgrade was primarily due to the IBS consultants being familiar with Elsevier’s business, Elsevier also undertook an extensive testing period. Elsevier would highly recommend testing and re-testing, it certainly helped Elsevier with a smooth transition.
Depending on the level of modifications applied to the system, the cost of upgrades can reach beyond Elsevier’s expectation.
Although the initial quotation for the upgrade was considered high and Elsevier thought it might be a challenge to stay within budget, it ultimately found that the actual cost of the upgrade was lower than expected.
Now that Elsevier is working with the new release, it has greater control over accounts payable and receivable; 13 digit ISBN capability; credit card encryption; and new CRM features, to name just a few benefits.
IBS released the new version of IBS Bookmaster in April 2006.
In addition to 13-digit ISBN functionality, the new IBS Bookmaster 7.3 offers customers significant warehouse enhancements such as cubing, zone RF picking and put-away logic enabling increased automation of the warehouse.
Improved interfacing to external warehouse handling systems provide further efficiencies to high-volume distribution facilities.
IBS Bookmaster customers that provide third party distribution have benefited from the enhancements to the integrated 3PL Third Party Logistics module, while enhanced forecasting features have assisted publishers to make purchase and printing decisions based on more accurate sales analysis.
There have also been a large number of developments within the e-Commerce system including additional B2B features to allow for increased customer self-service, while new B2C functionality caters for electronic bill presentment and payment for those publishers that sell direct to consumers.
Elsevier Australia is a leading educational publisher and produces text books for the Australian and New Zealand market.
In addition to books, Elsevier also offer assessment solutions and an increasing volume of electronic content. Elsevier Australia is part of the Reed-Elsevier Group, which is one of the leading publishers.