Home > Customer support wins the mini digger deal for Hyundai Construction Equipment

Customer support wins the mini digger deal for Hyundai Construction Equipment

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Purchasing a brand new machine can be a stressful task and without helpful customer service, the job can be even more daunting. Jason Atkinson, owner and operator of Mini Diggers was interested in purchasing his first new machine and spent three months surveying the market, analysing spec sheets and speaking with construction equipment providers. The most significant issue he repeatedly experienced was the continual lack of support and assistance from OEM’s.    

“It was just impossible to get a call back,” states Atkinson. Impossible that is until speaking with Jim Pascov, Territory Manager from Earthwest (Hyundai Construction Equipment’s dealer in WA). After numerous conversations, site and branch visits, Atkinson purchased a new Hyundai 14t crawler excavator.   

“Jim stood out from his rivals for one good reason; he understood what customer support means and how to provide it,” says Atkinson.   

WA’s challenging environmental conditions mean it can get very hot, very quickly. Jason found that Hyundai had the best hydraulic oil and coolant capacities as compared to competing models, which was an important factor to consider when purchasing a machine to use in hot climates. “I commonly see other contractors with the hoods of their machines open to keep their excavators cool, however my Hyundai doesn’t even break a sweat,” says Atkinson. Cooling and performance was a major purchasing factor in choosing Hyundai. “My new machine has exceeded all expectations and both Earthwest and Hyundai have provided me with fantastic support.”  

Being a jack-of-all trades, Atkinson learnt to operate excavators when he was 12 years old and has now racked up over 22 years of experience. Operating his business for the past 10 years, Atkinson explains: “It is important to get the right machine the first time”. With experience gained from working on various job sites such as Civil Works, Earthmoving and Demolition; Mini Diggers owns a myriad of attachments including buckets, hydraulic rock breakers, screening buckets and grabs.

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