Home > H2Flow Streamlines Systems and Improves Customer Service with TransLogix Sapphire TMS

H2Flow Streamlines Systems and Improves Customer Service with TransLogix Sapphire TMS

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H2Flow , a leading specialist water carrier in South-East Queensland has selected the Sapphire Transport Management Suite from premier transport and logistics solutions provider, TransLogix to streamline its business, optimise fleet use and deliver market leading customer service.  

Three directors, Paul Ryan, Mark Broekman and Scott Beioley bought H2Flow in 2004 and have taken it from a handful of trucks two years ago to a fleet of 20 specialist water carriers servicing landscape, civil and construction industries.  

They recognised that only through sophisticated automation of H2Flow’s business practices could they reduce administrative costs and improve cash flow. Total visibility across fleet operations was also critical to achieving greater efficiencies and improving customer service.  

Paul Ryan said: “We’ve just scratched the surface of what we can do and we’re already the largest carrier in the greater Brisbane area. We’re not just a truck operator; we’re all about service delivery. What we deliver to our clients needs to be the best.  

“We were looking for a partner with the same business driver as us: to become number one in their area. We sought industry advice on the best transport and logistics partners in Australia. We met with TransLogix and homed in on them once we’d seen a demonstration of the Sapphire Transport Management Suite,” he said.  

The fully integrated Transport, Workshop, Mobility, Compliance, Payroll, Accounts, Data Imaging and Email modules of the Sapphire suite will provide end-to-end control over H2Flow’s business from job booking through to allocations, operational management and invoicing to payment of drivers and staff.  

TransLogix’ partner, Mobile Tracking and Data (MT Data) will supply its robust 5080 devices to run Sapphire Mobility and Compliance functions as well as for driver tracking and monitoring.  

The new system will allow complete visibility between H2Flow’s three depots located at Seventeen Mile Rocks, Griffin and Nerang, which operate 24x7 to maximise truck and service use. With the business now secured on a sound technology platform, H2Flow anticipates a 12-15% increase of fleet use per hour, per day.  

Back-end Workshop and Finance modules have already been successfully implemented and are currently running in tandem with the existing systems through the testing phase.  

“These modules are already showing us where we’re gaining efficiencies,” Ryan said.  

“We’ve moved from many systems to one integrated system and have already reduced the administrative burden on staff and the associated costs. High on the list of benefits is the elimination of re-keying data,” he said.  

H2Flow is now preparing for the roll out in July of the ‘pointy end mobility technologies’, which Ryan sees as further improving the bottom line in the company’s move to paperless administration and field operations. The clean integration between Sapphire and MTData’s in-cab terminals will provide full job data, GPS tracking and customer service functionality.  

H2Flow will be using MTData’s 5080 7-inch colour touch screen and G-Force sensors across its fleet. The comprehensive in-vehicle computing solution offers one touch satellite navigation, driver login and software-controlled hands-free phones.  

Newly introduced driver guidelines and automated monitoring as well as wear and tear analysis on the trucks will see a reduction in maintenance costs.  

With GPS and automatic job allocation for the fleet, H2Flow will be able to provide timely and accurate customer service.  

“If we’re asked by a client to prove whether a truck was on site when we said it would be, we can simply print out an automated report. If a site supervisor or client asks for proof of activity we can identify time, date and speed. We’ll have objective data on what we’re delivering to clients,” Ryan said.  

“Our competitors are a long way from achieving what we have,” Ryan concluded.  

Anselm Waterfield, CEO of TransLogix, said: “TransLogix’ wide industry expertise and fully scalable Sapphire suite will complement the drive of H2Flow to secure this specialist transport company’s profitable future.”

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