Access equipment provider Genie Australia has further enhanced its Online Parts Portal to include more convenient functionalities for its customers.
The second phase of development focused on the customer log in section, with the Genie Online Parts Portal now recognising individual customers and automatically applying their parts discount rate to any part enquiry and order.
The third phase of development involved the launch of a fully functional online shopping cart. Genie customers can now log on securely and then check part numbers on the system to find the pricing and stock availability. Customers can then add the part to their shopping cart and continue shopping or check out.
Michael Carmody, National Parts Manager at Genie explains that the enhancements aim to make parts ordering a whole lot more convenient for both customers and Genie.
He adds that the online parts portal is designed for the convenience of their customers who can place orders 24/7, while customer support on the phone is always available for those who need assistance with their requirement for genuine Genie spare parts.
Customers can easily access vital information about Genie parts and their availability on the new Genie Online Parts Portal. The new system also allows Genie team members to log on via their phone or laptop while in the field to access parts information, enabling them to address customer queries on the spot.