When Supercheap Auto was looking to replace its existing PDTs (Portable Collection Data Terminals), it needed a solution with multiple functionality to take its business into the future. And Supercheap Auto wanted it done fast.
It needed a vendor with the ability to service and supply 240 plus stores across Australia and New Zealand, whether it be inner city or remote regional. And the in-store systems had to be changed from Darwin to Mount Isa to Melbourne, all within six weeks.
Supercheap chose Intermec CN3 because of its rugged reliability, ease of use, and ability to cope with existing and future applications.
Jim Tarlinton, Supercheap Auto’s Inventory Optimisation Manager, explained that Gamma Solutions won the tender because of the existing relationship with distribution centres. Gamma Solutions had provided hardware to warehouse operations and had longstanding working relationships in place.
‘The fact Gamma could supply and service Australia wide as well as in New Zealand was a major selling point,’ Jim Tarlinton said. And Gamma Solutions met the six week deadline too. Gamma Solutions’ engineers worked frantically within this timeframe to deliver to each store, Australia wide, an Intermec CN3 mobile computer and accessories.
It was a team effort between Gamma Solutions and Supercheap Auto staff. One of the big advantages of the Intermec CN3 unit is that it can be upgraded via a central point. Supercheap Auto can roll out new functions and applications to individual stores without the unit leaving the store.
The device has multiple functionality from receipting and scanning orders as they come in to store, to product inquiries of stock in store. A recent addition to functionality is ticket printing and stock adjustments.
Supercheap Auto has a tailored maintenance program managed by Julie Bibby, Gamma Solutions Contracts Administrator. ‘Supercheap Auto’s maintenance program allows for an Intermec CN3 unit in the Supercheap spare pool to be sent to any site within Australia and NZ within a specified period of time, which reduces any downtime a store may experience’, explained Julie Bibby.