Project Noah, a joint research initiative between the University of Melbourne and GS1 Australia aims to gain a deeper understanding of the issues that affect the adoption of supply chain technology standards in Australia. The project began in 2010.
A recent member survey showcased GS1 Australia hitting the mark when it came to trust, reliability and helpful staff. This study is the first of a series of reports that will emerge from Project Noah in the year ahead.
Conducted by the Department of Management and Marketing in the Faculty of Business and Economics at the University of Melbourne and GS1 Australia between March 2011 and May 2012, the objective of the survey was to discover how GS1 members rated the important aspects of GS1 Australia’s delivery of service quality across different industry sectors in Australia.
The survey methodology included a random sample of 1651 new members and 5000 existing members to rate their actual experiences of the five service quality characteristics: Tangible, Reliability, Responsiveness, Assurance and Empathy.
The results clearly showed that the members’ rating experiences were above average with GS1 Australia scoring highly across the board.
The survey report reveals that GS1 members are reassured GS1 Australia will continue to improve service offerings at all times, enabling members to continue getting the maximum benefits from GS1 Australia solutions. GS1 Australia is also working on the transition to a self-service model.