Home > Effective Recall Management workshops from GS1 Australia and RQA Product Risk Institute

Effective Recall Management workshops from GS1 Australia and RQA Product Risk Institute

Supplier News

GS1 Australia  and the RQA Product Risk Institute have come together to organise workshops designed to help businesses better prepare themselves for product recalls and avoid the devastating consequences of a recall crisis.  

To be held in Melbourne on 19 April and Sydney on 30 May, the Effective Recall Management workshops aim to provide businesses with the practical skills, plans and processes to manage a recall situation and prevent it from escalating into a crisis.  

In a half-day session, participants will learn strategies directly from the experts at GS1 Australia, a not-for-profit independent supply chain organisation, and the RQA Product Risk Institute, Asia Pacific’s specialist product recall and crisis management training company.  

The workshops will also demonstrate a range of tools and resources proven to help manage a recall, including GS1 Australia’s new online recall communication tool, GS1 Recallnet.  

Mr Marcel Sieira, General Manager – Business Development, GS1 Australia explains that product recalls are not a question of ‘if’ but ‘when’. He warns that poorly managed incidences and recalls can quickly become a crisis, the consequences of which can be devastating to a company, potentially impacting its reputation, operations and financial performance.  

According to Mr Steve Hather, Managing Director of the RQA Product Risk Institute, Australian companies simply cannot afford to miss this workshop, explaining that companies going through a recall for the first time will typically struggle with managing key stakeholders and communicating effectively.  

Designed for businesses of all sizes, the Effective Recall Management workshop should be attended by anyone who has a role in managing recall situations, including quality and technical managers, corporate affairs managers, consumer contact managers and staff, risk managers, sales and key account executives as well as marketing managers and operations managers.  

Mr Hather adds the workshop is helpful even for companies that have a recall process in place, with the trainers helping them identify areas for improvement.  

Registrations are now open for the Effective Recall Management workshops.  


  • Melbourne: Thursday 19 April 2012, 9am – 1.30pm
  • Sydney: Wednesday 30 May 2012, 9am – 1.30pm
Overview of content  
  • Preventative Systems: A review of quality management, traceability and risk management systems and how they prevent incidences from occurring
  • Incident Identification: The processes for managing complaints and non-conformances
  • Incident Assessment: Methods and tools for investigating incidents, assessing risk in its broadest sense and making decisions on appropriate actions to take
  • Strategy: Developing an effective strategy for managing incidents and recalls, and meeting expectations of key stakeholders
  • Communication: Establishing key messages, identifying audiences, and constructing and delivering clear, concise and timely information
  • Implementation: Ensuring the company has the people, processes and systems to implement an effective recall

Newsletter sign-up

The latest products and news delivered to your inbox