GE Energy 's optimisation and control business has announced the opening of a Customer Application Center (CAC) in Singapore. The new CAC will provide an enhanced customer experience with products and solutions that improve plant reliability and productivity for the power generation, oil and gas, pulp and paper, cement and mining segments.
This first CAC in Asia and the second of several being implemented globally, will help GE Energy provide tailored solutions to Asia customers by featuring plant asset management, plant distributed control and reliability solutions.
It will also allow customers in Asia to build awareness and learn of new technology trends within the plant optimisation and control arena.
The Singapore CAC is a 15,000-square-foot facility that includes a product demonstration center and an adjacent training center, providing customers with educational programs, conferences, custom product training and hands-on operation of state-of-the-art plant asset management equipment and plant control system software.
The plant operations simulation environment allows customers to learn and familiarise themselves with the available technologies and support their decisions for improvements in productivity and reliability at their plants. It also hosts a remote machinery diagnostics center and a facility for engineering and stage testing of machinery protection and control solutions.
Factory acceptance testing will enlist resident GE technical experts whom can resolve and adjust system design parameters locally as part of each testing program.
Daniel Heintzelman, president of GE Energy's business services, believes that his Customer Application Centers allow customers to become more involved in the selection, testing, and training of the optimisation and control equipment and services provided by GE Energy. He adds that the Singapore CAC opening is further evidence of GE Energy's commitment to meeting customer expectations and providing leading technology and support, both prior to and after the sale closer to customers.
GE Energy's optimisation and control business is based in Minden, Nev., and provides a portfolio of products and services encompassing controls, condition monitoring, reliability, oil and gas exploration technologies and nuclear instrumentation. It serves both energy producers and energy users in a variety of industrial segments globally.