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Fluke's new network assistants speeding up troubleshooting of BYOD and VoIP network issues

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article image OneTouch AT Network Assistant

Fluke Australia  announces Version 2 software for the OneTouch AT Network Assistant designed to speed up troubleshooting of BYOD and VoIP network issues.

The new capabilities in Fluke Networks’ OneTouch AT v2 allow network technicians to isolate the root cause of end-user wired and wireless problems, fix or escalate those issues and validate performance and SLA (service level agreement) compliance after making changes.

A recent Fluke Networks customer survey reveals that network technicians are spending 48-58% more time dealing with emerging wireless LAN and Bring Your Own Device (BYOD) issues. More than 37% report spending more time supporting VoIP compared to two years ago.

New features in OneTouch AT v2 software include BYOD Management, Network Performance Acceptance Testing and Inline VoIP Analysis.

BYOD Management

New automated Wi-Fi discovery capabilities (including 802.11ac devices) and Wi-Fi packet capture simplify smart device management and speed up problem resolution.

Network Performance Acceptance Testing

New wired and wireless performance tests automate the measurement and assessment of end-to-end path performance to prove that network projects have been successfully completed and the performance meets design objectives.
Inline VoIP Analysis

New inline test provides visibility into IP phone initialisation and call control processes, and VoIP conversation quality to simplify troubleshooting of IP phone problems.

According to Eric Anderson, product manager at Fluke Networks, the updated OneTouch AT is uniquely positioned to provide teams with a portable tool that not only speeds up the identification and remediation of network problems so they can meet new emerging challenges, but also provides the means to verify performance and system acceptance.

The OneTouch AT software update also includes a new Path Analysis test, a Multi-Port Statistics test, inline VoIP packet capture, and additional features for enhanced troubleshooting and management.

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