FLSmidth Ludowici Australia announces a new Site Services division established to provide customers complete lifecycle support for equipment.
FLSmidth’s Site Services division is the outcome of an effort by the company following the acquisition of Ludowici and MIE in 2012, to integrate their spare parts business with their technical advisory capability and specialised field service offering.
The Site Services division allows FLSmidth to offer customers complete lifecycle support for equipment, including turnkey installation, shutdown maintenance, breakdown maintenance and service-based product support in the field.
According to Mr Paul Clifton, FLSmidth’s Australian Site Services Manager, the market has proven to be quite creative in its ability to rein in the boom, making adjustments and working with OEMs to obtain cost savings.
Mr Clifton explains that with capital and construction on the decline and maintenance and shutdown on the rise, FLSmidth is in an ideal position to achieve further cost savings for customers and add value to their business through their Site Services division. FLSmidth’s parts people, technical advisors and field specialists now work as one team.
An FLSmidth customer, for instance had an unusually high turnover of a particular spare part. Upon identifying this, FLSmidth’s spare parts people called in their technical experts, who were able to recommend a solution that was delivered by their field personnel. The solution not only saw a reduction in spare parts turnover, it saved the customer downtime and a considerable amount of money.
Despite the integration, FLSmidth has managed to maintain their service levels by continuing to be very responsive; for example, any customer faced with a breakdown on a Friday can expect to have someone on site by Sunday.
FLSmidth’s Site Services division is comprised of 11 base staff working an 8/6 roster. However, they can quickly mobilise as many as 140 staff for a major shutdown. On a recent occasion, the team put 6500 personnel hours into a customer’s major shutdown.
The team follows a critical path process that sees jobs completed on deadline, also using job satisfaction as their motivator for getting on site and getting things done quickly and cost effectively. As a service organisation that is in daily contact with customers, the team has full appreciation of the client’s problems, taking great satisfaction from solving these problems, assisting in emergency breakdowns, saving them money and downtime, and getting things up and running at the earliest.
Site Services’ good work is not only paying dividends for FLSmidth’s customers, it’s also opening up opportunities for the company offshore with global projects in Kenya, Ghana, Mongolia and Vietnam.
It’s worth noting that the FLSmidth team achieved 12-months LTI free on 8 May, 2012.
In the post-boom market, FLSmidth Site Services will continue to take a holistic view to all aspects of maintenance, including preventative maintenance by providing a complete service, reliable service information, savings and increased value to the customer.