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Waterco goes global with Epicor next-generation ERP

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Leading Australian manufacturer and distributor, Waterco has selected the ERP solution from Epicor Software to improve processes across global operations and support growth in multiple regions. 

Epicor Software Corporation is a global leader in business software solutions for manufacturing, distribution, retail and services organisations. Waterco manufactures and distributes a diverse range of products for the international swimming pool, spa and water treatment markets, delivering water treatment pumps and filtration systems, solar pool heating, chemicals and swimming pool and spa accessories to over 40 countries worldwide. 

Waterco’s group marketing director Bryan Goh explains that Epicor’s international presence played an important role in the selection of their enterprise resource planning solution. In addition to requiring the ERP system to work with local laws and taxes, Waterco also needed localised support. Wherever Waterco had an office, Epicor also had an office in the same location. 

Epicor demonstrated the ability to handle Waterco’s business requirements from manufacturing in Malaysia, to distribution and sales in Sydney. Waterco required an ERP system that could provide visibility over inventory and stock levels across multiple sites, and which could also be used to run sales, accounts receivable, accounts payable, light manufacturing, purchasing, distribution and finance. 

Business information systems and IT consultancy Biscit Pty Ltd, a member of the Epicor Inspired Partner Network assisted Waterco with its ERP implementation in Australia and New Zealand, while the Malaysian implementation was managed directly by the Epicor professional services team. The system is being rolled out globally, and will be implemented in China, Canada, the US and UK. 

The first phase of the Epicor ERP installation went live on time and on budget. The implementation was broken down into several stages including installation of hardware, analysis and design of the system, data migration, system implementation, user training, pilot system and execution for go live. 

With the first phase of the project complete, Waterco has built a base for further growth and continued improvement of internal processes. According to Bryan Goh, Waterco now has the ability to begin building reports and dashboards to extract meaningful information that will allow them to make business decisions. The Epicor ERP system is also expected to improve Waterco’s overall efficiency by allowing them to better manage their inventory to ensure that they have sufficient stock to meet customers’ requirements, without being overstocked with the wrong mix of goods. The company will now be better equipped to provide customers with more information on back orders and the status of their current orders. 

Bryan Goh concludes that Epicor ERP will improve overall customer experience with sales force automation and customer relationship management capabilities that will provide their external and internal sales team with all the required information to better serve customers. 

Craig Charlton, senior vice president and general manager, Asia Pacific for Epicor comments that their strength across multiple verticals and geographies, and combined knowledge across manufacturing and distribution were key factors in the selection of Epicor ERP. Epicor looks forward to a continuing partnership with Waterco to support business efficiency and growth across its multisite, multinational operations.

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