Home > SMEC goes live with the Epicor customer relationship management suite

SMEC goes live with the Epicor customer relationship management suite

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Epicor Software Corporation, a leading provider of enterprise business software solutions for the midmarket and divisions of the Global 1000, has advised that SMEC, a global leader in high-quality engineering consulting and development solutions, has gone live with the Epicor customer relationship management (CRM) suite as part of its overall Epicor for service enterprises roll-out. The CRM implementation will allow SMEC to proactively monitor and enforce business, quality and risk management processes during the bidding and engagement process.

The implementation of Epicor for Service Enterprises enabled SMEC to move to a real-time web-enabled organisation across all of its business functions, from new business development and project planning, management and monitoring through to billing and finance. It has streamlined the organisation’s global project planning and management capabilities for staff working on over 400 projects in over 80 locations throughout Australia, Asia, Africa, the Middle East and the Pacific.

SMEC has now deployed the Epicor CRM opportunity and bid management module, a subset solution of the Epicor for Service Enterprises suite, which will assist the organisation to proactively structure comprehensive service bids, forecast bookings and revenue, and capture pre-sale costs throughout tender bid periods. Epicor CRM has been configured to guide each user through the business processes and approval steps required for engaging in low-risk and profitable projects.

SMEC, originally Snowy Mountains Engineering Corporation and established under Act of Parliament in 1970 as an agency of the Commonwealth Government, is one of the
leading engineering and development consultancies in the world. Corporatised in 1989 and privatised by sale to the staff in 1993, it provides multidisciplinary consulting services in engineering, project management, environmental science and development activities.

Epicor for Service Enterprises is the first Enterprise Service Automation (ESA) solution for mid-sized, project-based organisations, built using Microsoft .NET technology and enabled by the solution’s service-oriented architecture (SOA) for rapid development of Web services applications. Epicor for Service Enterprises is part of a series of vertically focused Epicor Enterprise solutions designed to meet the unique needs of businesses striving to achieve maximum efficiency in highly specific industries.

According to SMEC, Epicor enables it to make a number of strategic advances assisting it to move from working with reactive and historical information systems to one where, data can be accessed and created in real-time using facts on the ground. SMEC expects it to help improve its contract win rates, increase revenue and hence improve its overall cash flow.

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