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Management software for service organisations

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EPICOR Software has released enhancements for Epicor for Service Enterprises, its end-to-end, Web service-based enterprise service automation (ESA) solution.

The updated software adds enhanced project portfolio management (PPM), contingent workforce management and advanced collaboration and customisation capabilities, enabling greater planning, performance and execution.

Capabilities including graphical capacity planning and portfolio decision support allow organisations to manage resources with greater precision.

Service organisations rely on maintaining a comprehensive and balanced view of the entire project portfolio. Epicor for Service Enterprises 8.1 introduces new project health and portfolio views, helping monitor performance to plan projects. By identifying which projects support key initiatives, resources can then be prioritised for maximum efficiency and returns.

Epicor for Service Enterprises 8.1 also supports corporate governance with enhancements to contract management and project accounting rules. This includes new currency and multiple customer bill-to features that enable invoicing and expense reconciliation to be handled at the task level. This is essential for services organisations with multinational engagements and stringent compliancy needs.

Epicor for Service Enterprises 8.1 adds support for contingent workforce management, which enables companies to streamline the process of staffing projects with contracted service providers. It integrates Epicor Sourcing, a configurable, Web-based solution for strategic sourcing, dynamic pricing, collaboration and negotiation and complex auctioning.

This integration enables a project manager who wishes to staff a project with external resources to create a sourcing event and invite selected suppliers to bid on that business. The skill sets required to fill the position automatically populate the weighted attributes in the sourcing event.

In addition to an enhanced feature set, Epicor for Service Enterprises 8.1 adds advanced customisation capabilities and increased flexibility for users. The release includes a new version of Epicor Internet Component Environment (ICE), an application toolset used in the development of Epicor for Service Enterprises and built upon the Microsoft .NET framework using Visual Studio .NET.

ICE 1.2 introduces FireSentry, supporting outside-the-firewall connectivity for the distributed service enterprise. This ensures that globally dispersed personnel can access critical functions such as time and expense entry.

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