EPICOR Software has announced Clientele Customer Support 8.0, the first application completely architectured on the Microsoft .NET platform.
Part of the Clientele CRM.NET Suite, Clientele Customer Support 8.0 provides companies with a way of providing customer service by offering a new .NET architecture that delivers accessibility, extensibility and integration, Epicor says.
The new .NET CRM architecture provides businesses with the ability to take advantage of all that XML Web services has to offer, including access to critical information anytime, anywhere and from virtually any device.
Going beyond simply offering products compatible with Microsoft .NET servers such as SQL Server 2000 and IIS 5.0, Clientele CRM.NET utilises the Microsoft .NET Platform to create an application built using Web services.
The new .NET CRM architecture will afford Clientele customers new levels of flexibility and customisation, easier application integration and lower total cost of ownership.
The new Clientele release provides the same robust functionality in use today at thousands of Clientele customer sites, but it has been completely re-architectured using the Microsoft .NET Platform.
Epicor vice president Doug Berry said the new architecture was going to be a crucial component for companies to perform at their maximum potential and it allowed them to deploy customer support and other core CRM applications that built customer retention while keeping costs down."
In addition to the new architecture, the Customer Self-Service Portal, a companion to Clientele Customer Support 8.0, provides customers access to account information via the Web.
Customers can access a wide variety of account information including call logs, service agreements and account balances at any time of day.
Used as an additional channel for customer support, the Self-Service Portal provides a direct benefit that ensures customers are getting the information they need, when they need it.
The Customer Self-Service Portal is built on a .NET based portal framework that is fully integrated with Clientele Customer Support 8.0.
Clientele Customer Support 8.0 provides a 'hands-free' deployment model allowing the application to be distributed from a single Web site.
In addition, product updates, enhancements and new releases can be automatically deployed to the client, allowing businesses to cut down on expensive client/server administrative time and enhance overall operational efficiencies and return on investment.
In BETA since May 1, Clientele Customer Support 8.0 is currently expected to be generally available to customers mid-year.
Epicor will deliver additional applications in the Clientele CRM.NET suite, including sales and marketing, over the next twelve months.