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Epicor Debuts mobile field service solution

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Epicor Software , a leading provider of enterprise business software solutions to the midmarket and Global 1000 companies, has announced the general availability of Epicor Mobile Field Service. As the first offering in the new Epicor Mobile product line, Epicor Mobile Field Service provides comprehensive role-specific functionality alongside synchronized enterprise resource planning (ERP) data to field service teams, extending essential business capabilities and insights to the field.

Epicor Mobile Field Service eliminates the data synchronization issues resulting from antiquated technology lacking connectivity between the enterprise and field service staff. With the rapid advancement in mobile device technology and the power of Epicor Mobile, organisations handling intricate field service teams can maintain robust and secure mobile access to key business functions without the need for a continuous connection.

Epicor Mobile Field Service is uniquely designed for the ever-increasing needs of field-based service engineers whose success is linked to accurate and timely information. Featuring in-context, easy-to-use workflows, global positioning system (GPS) support, document attachments, and step-by-step task ‘wizards’, Epicor Mobile Field Service simplifies job fulfillment and data entry on location. Meanwhile, service call job rosters, labor, equipment, materials, and inventory can be managed, modified, updated, and tracked using a mobile scheduling and dispatch console or directly within Epicor next-generation ERP.

“Epicor Mobile is an excellent extension of our existing Epicor 9 ERP system,” explained Jonathon Bonnici, systems implementation manager with Tieman Industries – an early adopter of both Epicor 9 and Epicor Mobile Field Service. Tieman is the leading manufacturer of liquid road tankers, dock products, freight hoists, scissor hoists, tail lifts and vehicle disability access equipment in Australia. “Our business provides support at remote locations for very specialised products, so achieving visibility into a wireless workforce is a serious step forward. It will allow us to better manage our assets in real-time and makes life easier for employees on location.”

“Mobile Field Service helped us to reduce data errors and streamline data entry – with increased efficiency of asset utilisation and our workforce,” explained John Falconer, information systems manager at Air Liquide Healthcare. Air Liquide is a world leader in gases for industry, health, and the environment – featuring a global network of over 550 production plants, seven high-tech research facilities and 28,000 employees. “It has been a central part of integrating our office operations with activities in the field.”

“We’re excited to establish a foundation for the entire Epicor Mobile line with the debut of Epicor Mobile Field Service,” added Rodney Winger, senior director of product marketing for Epicor. “The solution provides our customers’ management and mobile field workforce the tools, information and communication needed to be efficient, cost effective and provide the highest level of service possible. Regardless of a connection, field staff can wirelessly execute jobs as management and dispatchers allocate and re-allocate work and assets in real-time. Epicor Mobile Field Service is a great example of Epicor enabling our customers to conduct business without barriers.”

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