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ESA solution for service organisations

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EPICOR Software has launched Epicor for Service Enterprises, an end-to-end Enterprise Service Automation (ESA) solution for service organisations based entirely on XML Web services and the Microsoft .NET Framework.

Currently scheduled for mid-year availability, the program is a true zero-client, n-tier solution that supports the entire services lifecycle, from prospect to bid, to customer engagement, to successful service delivery and performance analysis.

The solution enables services organisations to improve staff utilisation, streamline billing, prioritise important projects and drive more profitable engagements, all while increasing customer satisfaction.

Epicor for Service Enterprises is a complete solution that encompasses opportunity and bid management, project engagement and delivery management, project accounting, billing and collection, sourcing and procurement, financial management, forecasting, planning and analytics.

These capabilities enable organisations to source, schedule and manage resources over a wide array of projects, ensuring staff time and expenses are logged efficiently, to accurately invoice and cost for service delivery.

The solution also features sophisticated business intelligence capabilities, providing greater visibility to the portfolio and helping managers understand the strategic value of projects, anticipate and avoid potential delays due to over-allocated resources, and proactively manage resources to minimise 'bench-time'.

Project collaboration is facilitated through the knowledge management features, which allows employees, customers and partners to interact via a portal environment to share and exchange information key to project development and successful completion.

The leading-edge technology also facilitates sophisticated project scope and best-practices management. Moreover, since the solution was built specifically from the ground up for .NET, it provides ubiquitous access for disconnected users, and can be easily and cost-effectively customised to fit the specific business processes and requirements of any organisation.

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