As organisations seek to improve operational efficiency and customer engagement, mobile access to ERP systems is becoming standard. Craig Charlton writes.
In this age of Bring Your Own Device (BYOD), mobile devices are affordable, mainstream, reliable, secure, and scalable to run multiple applications.
With the ability to connect to the Internet and download a wide variety of applications, more and more end users are purchasing mobile devices for their consumer needs.
Furthermore, we are now able to prove return on investments from those organisations that have implemented mobile solutions and developed BYOD policies.
Mobile user access to ERP and other back office systems has become a core requirement as organisations seek operational efficiency and deepening customer engagement.
Without mobile access, system users are disadvantaged by needing to return to a desktop, often after a job is completed, to enter data relating to that job and get information about other jobs.
Frequently that information is not entered at all and become more of a hindrance to user adaption of your ERP investment.
The majority of ERP workers are growing up with the ability to instantly access information and interact with that information wherever and whenever. These same users are expecting the same thing with their ERP data and are making this a requirement.
User pressure to be able to access ERP data is not the only compelling reason there is to adopt mobile solutions.
We also see influence from companies themselves as mandate to gain operational efficiencies and providing a competitive differentiation as drivers.
Mobile accessibility is identified to be one of the core drivers of process realignment, improving collaboration and communication and offering a new channel for products and services to gain these efficiencies and differentiation.
Studies have shown a year over year increase in demand for these disciplines to be implemented.
During process realignment, this is driving the requirements in mobile application for things such as approvals, notifications, business intelligence, product and contact management and work queue management.
Instead of having to go to a traditional workstation to access these functions, companies are able to see the benefits of moving this functionality to a mobile form factor.
Mobile users are quickly able to engage in their day-to-day activities and work more efficiently.
Working with ERP data on a mobile device, users are able to provide feedback and make changes to daily issues as they present themselves.
By having these real-time transactions in executive hands, there is a shorter time to decisions, which helps organisations gain the efficiencies that are required.
In today’s environment, mobile solutions are seen as core drivers of organisations pushing to gain operational efficiencies over their competitors.
Enterprise mobile apps have become essential enablers of organisational transformation, by increasing operational efficiency, accelerating time-to-decision, deepening customer engagement, and streamlining workflow processes.
[Craig Charlton is SVP and general manager, Epicor Software Asia Pacific.]