As a global leader in the manufacture and supply of process instrumentation solutions, Endress+Hauser understand the crucial roles that reliability, accuracy and round the clock service play in its customers’ process plant efficiency.
Process measurement still remains an imprecise science despite remarkable technological advances in the instrumentation, increased predictive maintenance schedules and developments in software tooling and diagnostics.
A large number of variables come into play when setting up, monitoring and managing processes and all of these cannot be documented completely. Endress+Hauser has therefore established a large and growing network of strategically located sales and support centres around the country.
Whether it is instrument selection, commissioning, trouble shooting or engineering, clients always have access to qualified E+H technical staff.
Over the last six years, Endress+Hauser has set up a head office in Sydney and branch offices in Melbourne, Brisbane, Gladstone, Adelaide, Newcastle and Perth. Accredited E+H Representatives operate in other major centres – Bathurst, Townsville and Hobart.
Being close to customers in sales, service and training roles is deeply embedded in E+H’s global culture. From this commitment emerges loyalty and improved customer relationships. This continues to be the driving force behind Endress+Hauser’s success in Australia as a one-stop-shop supplier of process measurement solutions.
North of Adelaide is BHP Billiton’s Olympic Dam project, a huge copper and uranium producer. Endress+Hauser Adelaide sales engineer, Peter McMahon has built a strong working relationship with BHP over the last five years expanding Endress+Hauser’s instrumentation within the underground mine at Olympic Dam.
In the future, BHP Billiton plans to more than double its current production output by building the world’s largest open cut mine at Olympic Dam. The project is presently in the pre-feasibility stage and production output is scheduled to commence in 2013.
Frank Hauser in the Endress+Hauser Projects Team based in Sydney has been appointed to manage that development along with Peter McMahon.
Endress+Hauser has also installed a wide cross-section of instrumentation at One Steel’s Whyalla plant and the iron ore processing plants at Iron Duke.
Endress+Hauser’s experience and knowledge in the mining and water sectors has enabled its Perth office to expand its project business with local EPC (Engineering, Procurement, Construct) companies working on projects in Africa, Malaysia, Vietnam, Indonesia, Europe and South America.
Perth Branch Leader Jozef Chudy now has three team members in sales/service roles to manage instrumentation solutions for projects with all customers including Rio Tinto and BHP Billiton – the two largest exporters of iron ore in WA’s Pilbara region.
Endress+Hauser has undertaken a range of projects for the Rio Tinto group of companies in Port Headland, Karratha and up into the Argyle Kimberly hills. Major projects include the Argyle Diamond mine upgrade; Pilbara Iron mines and the Kimberley Diamond mines.
Endress+Hauser Perth is strong in the water sector. Water Corporation owned Kwinana Water Reclamation plant selected E+H as its preferred supplier of process instrumentation using Profibus technology.
Australia’s ongoing mining boom and extreme drought conditions have created unprecedented demand for process instrumentation and services within Queensland’s mining and water sectors.
Team Leader Richard Tolley established the Brisbane office just over two years ago to serve the needs of Endress+Hauser’s rapidly growing client base in the mining, water and food and beverage sectors (specifically breweries and dairies) in one of Australia’s fastest growing regions.
South East Queensland is currently experiencing prolonged drought conditions and water conservation activities are accorded high priority.
Endress+Hauser successfully tendered for flow meter contracts at the Gold Coast desalination plant (under construction); the advanced water treatment plant at Bundamba (now in production) and the existing water treatment plants at Bundamba and Goodna.
Over the last 12 months, the Brisbane office has successfully expanded its project business with significant gains from EPC contractors who engineer, procure and construct in growth markets around the world.
Endress+Hauser opened its Gladstone office six months ago to establish closer working relationships with existing clients in the area, primarily in the alumina refineries industry. The two major clients are Queensland Alumina and Rio Tinto Aluminium. Peter Moller had previously represented Endress+Hauser’s interests in the area and was appointed Gladstone leader.
Endress+Hauser’s commitment to providing process measurement solutions for clients was quickly rewarded. Within six months of Peter opening the office, Endress+Hauser initiated trials with Rio Tinto Aluminium for radar level transmitters, to solve an ongoing level problem. The results were a success and Endress+Hauser radar level transmitters were commissioned to replace existing radars that had been specified in Stage 1 of its plant.
Other wins include the Cement Australia plant in Gladstone – Australia’s largest – and the Orica ammonium nitrate plant.
The potential for growth in Gladstone is positive, with a number of new projects on the drawing board.
A strong presence in Victoria’s long established food and pharmaceutical sectors is largely due to the stability, high accuracy and compliance of Endress+Hauser’s instrumentation to the international performance guidelines set by FDA, 3-A and EHEDG.
Kraft Foods, Mars Confectionary and Meadow Lea are all users of Endress+Hauser instrumentation.
In the pharmaceutical sector, where accuracy and hygiene are extremely important, market leaders GSK, Sigma and CSL all implement Endress+Hauser solutions.
Focused marketing and customised product solutions directed at the water/wastewater sector have opened doors for the Victorian Branch represented by Dajinder Singh, a sales support team and instrument technician, Joe Zhao.
Recent business gains include the Goulburn-Murray water/wastewater plant; the Grampians Water advanced water treatment plant and Veolia Water’s Kyneton and Castlemaine wastewater plants.
Lunch & Learn is a new Victorian initiative that is proving popular among existing and new clients. These are training sessions conducted in the middle of the day at the client’s office or site.
Endress+Hauser Australia intends to expand its Branch network during the next few years to support its philosophy of being close to the customer.
Simultaneously, Endress+Hauser will develop its ebusiness strategy to make it easier for customers to configure and procure instrumentation 24/7.