A comprehensive voice solution delivered by leading integrated systems supplier, Dexion with Vocollect by Honeywell, is helping the Schweppes Archerfield Distribution Centre (DC) improve picking accuracy and efficiency. Vocollect is the world leader in voice enabled solutions for mobile workers.
Schweppes Australia’s Archerfield DC operates five days a week, 24 hours a day and can pick up to 16,000 cases every day. Schweppes Australia delivers to roughly 5,000 customers out of Archerfield, also servicing about 30,000 customers nationally.
The Schweppes Archerfield site was previously using an automated voice directed picking solution based on manual paper processes, which led to inefficiencies and also allowed for human error.
According to Nathan Lucinsky, Archerfield DC manager, Schweppes Australia, since a number of Schweppes product descriptions were similar, if a picker in the warehouse didn’t take the time to read a pick sheet correctly, a product would be loaded and directed to the wrong location, which could result in customer service issues.
In order to improve its warehouse operations, and specifically the picking accuracy and efficiency, Schweppes Australia’s Archerfield DC deployed Dexion’s Real-time Distribution System (RDS) in combination with Vocollect Talkman A500 mobile computing devices to deliver a fully‐automated voice solution across their facility, resulting in significant improvements.
Mike Heide, Queensland Distribution manager, Schweppes Australia commented that picking errors were reduced by 90 per cent in the first week of the system’s installation. The voice solution allows their employees to have greater freedom, mobility and safety with a wireless headset and the Vocollect Talkman mobile device. Under the new, automated voice solution, Schweppes’ Archerfield DC workers are directed via the Vocollect SRX2 wireless headset to a specific location in the warehouse to pick a specific type of product with no room for manual intervention.
Paul Phillips, Regional manager Australia/New Zealand for Vocollect by Honeywell observes the Dexion and Vocollect by Honeywell voice system is helping enhance Schweppes Archerfield facility’s customer service levels by automating the picking process. The Vocollect Voice solution directs workers to their correct location, tells them how many cartons or products they need to pick, gets them to confirm this back to the system taking a carton count, all of which help ensure correct products are picked and sent to the right customer.
Mike Dowd, Systems Solutions manager for Dexion comments that Schweppes Australia should be commended for their forward thinking with building a fully-integrated, seamless system that eliminates double handling of pallets as well as non-value add repetitive tasks from day-to-day activities, all of which add up to more efficient and accurate DC operations.
In addition to increasing the accuracy of the products picked and improving customer service levels, Schweppes Australia’s Archerfield DC is also expecting to receive significant efficiency gains through the new voice solution.