Paperless Warehousing’s warehouse management systems (WMS) now support real time voice directed technology. A new communications protocol and interface developed by Dematic and Paperless Warehousing (PW) makes the productivity benefits of voice directed technology available to Paperless Warehousing users throughout Australia and overseas.
According to Paperless Warehousing, the development of a direct connect interface to their WMS eliminates the need for middleware. This means Paperless Warehousing users can now implement voice directed technology in a real time environment and take advantage of the technology’s productivity gains.
Since Dematic introduced voice directed technology to Australia, companies have embraced the concept, achieving bottom line savings through increased productivity, accuracy and throughput, reduced labour costs and better workplace safety.
Dematic now support more than 7,000 voice users in the field across a range of logistics applications such as 3PL, pharmaceutical, apparel, discount variety, food, beverage and ports.
Voice picking prompts the operator through a series of tasks with clear, verbal commands, which are transmitted in real time by a wireless data network that interfaces with the user's warehouse management system.
The operator wears a headset and a lightweight, portable voice recognition computer is attached to a belt around their waist. This keeps both hands and eyes free at all times while working. As the operator does not need to look at and read data on a computer screen or picking list and scan or handle and apply labels, the productivity increases.
Voice directed technology also improves order picking accuracy, with users often achieving accuracy rates of 99.95%. To verify they have reached the correct location, pickers are asked to read a randomly assigned check digit on the slot. This makes the system fool-proof, eliminating costly picking errors and improving customer service levels. Barcodes, scanners and labels are generally not required, providing further savings.
According to Dematic, the voice directed technology offers a solution to RF for order picking, delivering productivity improvements. Dematic observe that RF users who switch to voice directed technology also benefit from reduced maintenance costs as there is no terminal to drop or screen to smash.
The reduction in maintenance costs of moving to voice from RF Terminals can provide an ROI of less than 12 months, without considering the productivity increases.
Paperless Warehousing WMS covers all areas of warehouse functionality including:
- Cross docking
- Order picking
Paperless Warehousing note that their operations-based approach to building warehouse management systems contain the actual functionality that customers need. Other WMS modules available from Paperless Warehousing include:
- 3PL or multi-owner mode
- Logistics provider/business unit billing
- Pallet type tracking
- Batch/lot tracking
- Random weight tracking
- Serial number tracking
- Load planning/truck loading
- Dock/yard management
- Dangerous goods management
- Production/raw materials management
- Container park management
- High frequency batch picking