Dematic offers the most comprehensive range of RTL support services in Australia and New Zealand including 24/7 online and technical phone support, remote monitoring, emergency call outs and on-site maintenance.
Field Service
As new technology continues to drive efficiency up and costs down, Dematic will work with to ensure your wireless technology works flawlessly and is upgraded as and when necessary to keep you ahead of the game. When you need trouble shooters, Dematic have a national network of field engineers to provide rapid support who can get your system back online by fault-finding with the latest software and test equipment to identify and resolve system problems fast.
Real Time Logistics Repair Centre
Dematic’s Real Time Logistics Service Repair Centre specialises in wireless network and IT systems support, and has over 15 years experience providing prompt repairs and reliable service. Dematic stock a comprehensive range of parts for Radio Frequency, voice terminals, headsets, battery chargers, and other wireless devices.
The level of service required can be selected, alongside customised Service Level Agreements, providing agreed repair turnaround times and minimising inventory holdings. All repairs are documented and reports are generated to provide an understanding of repair activities and an insight into the operational effectiveness of your wireless network.
- Configuration, management and support of wireless infrastructure and terminals
- Audits track assets and their configuration
- Rapid turnaround time for all repairs using factory-trained electronics technicians
- Annual performance audits including system updates