Northern Sydney industrial storage specialist Total Racking Systems has celebrated its 21st anniversary by being named Colby Storage Solutions Distributor of the Year 2010. Colby Storage Solutions are part of logistics systems supplier, Dematic .
Company Principal, Tom Shipton, puts Total Racking Systems' success down to its consistent commitment to customer service, saying that the best customers are the ones who continue to return year after year as the need for products and services arise.
“It is quite amazing. There are customers who I haven’t heard from for years and others who have moved on to new positions, and it is always very pleasing that, regardless of the length of time that passed, they go to the effort of seeking us out,” says Shipton.
One of Total Racking Systems' most loyal Colby Storage Solutions customers is industrial supplies distributor Hobson Engineering, who have been purchasing industrial storage solutions from the company for over a decade. In fact, in the past 12 months alone, Total Racking Systems has completely fitted out Hobson Engineering's new distribution centre at Eastern Creek, the company's largest single installation to date.
“Hobson Engineering’s product range of nuts, bolts and screwed rod presents a significantly different storage and distribution challenge to normal consumer goods. Storage system loads can be up to double, and this requires sound engineering design and high quality equipment to ensure safe long-term operation,” explains Shipton.
“With Colby Storage Solutions being part of logistics systems supplier Dematic, we offer customers access to some of Australia’s leading design engineers, with the team led by Dr Murray Clarke renowned for the integrity of their engineered solutions,” he adds.
Advanced software tools, including Colby RACKMAN and finite analysis, were used to create structurally efficient, heavy duty rack and shelving designes for the Hobson Engineering storage system fit out. The design utilsed stronger components, including thicker uprights, beams and shelving.
In total, Hobson Enginerring's new Colby Storage Solution provides space for over 19,000 pallets of stock in a variety of storage configurations.
“With safe and efficient storage system operation being of paramount importance, customers really appreciate the value of having their storage solution designed, manufactured and supported locally by Colby Storage Solutions,” says Shipton.
“Also, being part of the national Colby Storage Solutions network means we can help customers out just about anywhere, and ensure the necessary local support is there when any urgent assistance is required,” he adds.
General Manager at Colby Storage Solutions, Tony Woodlock, says he is delighted to see Total Racking Systems come out on top for 2010.
"Tom Shipton and his team exemplify what it is to be a Colby Storage Solutions distributor," asserts Woodlock.