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Cincom Systems of Australia
Level 4, Avaya Building
123 Epping Road
North Ryde NSW 2113
Tel: 02 8875 1400
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Cincom sponsors Ventana Research


Cincom Synchrony sponsored an in-depth Ventana Research benchmark titled customer experience management: (CEM) improving the consistency and quality of customer interactions, available on Cincom’s site.

Researchers found that only 12% of organisations provide optimal CEM, leaving angry and frustrated customers in the majority. More than 253 worldwide companies from all major industries participated in the benchmark that researched the maturity and direction of business worldwide.

For the other 88% of organisations that need CEM help, the report includes tools to improve consistency and quality with customer interaction, primary factors that impact agent/customer communication, reasons why innovative companies are using smart desktop technologies to improve agent performance and the customer experience and key performance indicators (KPIs) for CEM-driven companies.

“Today’s customers may be one annoying phone conversation or frustrating experience at a poorly functioning website away from defecting to a competitor,” said Richard Snow, Ventana Research's vice president of customer performance management research.

“To rise to this challenge, businesses need to practice customer experience management (CEM), addressing issues involving people, processes, information and technology that influence customers’ experiences and behaviour at every point they touch the business.”

Cincom is represented in Australia by Cincom Systems of Australia .

2-Jul-2008
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Cincom Systems of Australia News


Cincom Systems of Australia’s software solutions for Royal Australian Mint (25-Aug-2008)
The Royal Australian Mint has commenced the next phase of its modernisation programme with the signing of a $3.6 million contract for a new IT Business System. The contract was won by Cincom Systems of Australia and is scheduled for completion in late 2009.

Campbell Scientific Australia to use Cincom’s Priority ERP solution (19-Aug-2008)
Campbell Scientific Australia are implementing Cincom’s Priority ERP (Enterprise Resource Planning) solution to improve their business processes and help with their growth plans. Cincom’s products and services are available from Cincom Systems of Australia.

Document creation, claim testing and encounter solutions from Cincom Systems and MDE (7-Aug-2008)
Cincom Systems and Medical Data Express (MDE) have formed a global alliance to provide improved claims and document accuracy for the health insurance industry. Cincom Eloquence is an intuitive document composition solution in the insurance industry.

Cincom Systems releases Cincom Acquire enterprise sales portal software’s new component (4-Aug-2008)
Cincom Systems has announced that Quotation and Proposal Management is a new component available on its new enterprise sales portal software, Cincom Acquire. Cincom Acquire is an enterprise sales portal solution for companies that sell complex products and services.

Cincom Acquire enterprise sales portal software from Cincom Systems (14-Jul-2008)
Cincom Systems has announced that its Channel Collaboration is the new component of its new enterprise sales portal software, Cincom Acquire. Cincom Acquire is an enterprise sales portal solution for companies that sell complex products and services.

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