The high level of flexibility in Delcam’s DentMILL dental machining software distributed by Camplex , has helped the Issaquah Milling Center (IMC) in the US maintain rapid growth in the face of increasing competition.
“The most forward thinking of Australian dental laboratories are also working towards this goal,” said Fred Carlstrom, Managing Director Camplex, the company that distributes and supports DentMILL in Australia and New Zealand.
The IMC was formed by the Issaquah Dental Lab in Issaquah, Washington so that it could gain control over its manufacturing. Like many other labs the company had installed an in-house scanner to collect data from its patients but sent coping designs out for fabrication.
Jay Haines, manager of IMC says that they explored every CADCAM software system in the market before deciding on DentMILL dental machining software. The flexibility of the dental machining program coupled with the company’s customer service swing the decision in DentMILL’s favour.
"We make a variety of substructures for crowns and bridges for the dental industry,” said Mr. Haines. "DentMILL seemed to provide the best combination of user interaction and user interface to do essentially what my business needed to do.”
One of IMC’s favourite aspects of DentMILL is the engraving feature.
"We have many parts coming to us that are defined elsewhere,” explained Mr. Haines.
"If a remote lab has scanned a part, it could be a nightmare to manage getting the correct parts to the correct customer. With DentMILL, I can engrave a mark that represents a particular lab on every individual part. It doesn’t show or harm the integrity of the part in any way. I can look at it under the microscope and make sure my customers are happy because they’re getting their parts and not somebody else’s. I haven’t seen any other dental CAM product that has this engraving feature.”
Mr. Haines and his team have developed their own software solutions to integrate with DentMILL as part of their custom machining strategies. This has helped IMC to grow over the past seven years from one 3M Lava Zirconia milling machine to 10 in addition to a Wieland i-mes machine.
Despite this dramatic growth, Mr. Haines says that his life has become easier since adding the Delcam dental machining software.