Adelaide’s Haigh’s Chocolates turned to CHEP Australia to find a logistical solution for its pallet management problems.
Haigh’s is a premium brand of chocolates in high demand thanks to its product quality. Chocolate being a competitive market, getting the product to the consumer at the right time is not only critical but also a complex operation.
When Haigh’s faced a logistical challenge with its pallets, it turned to its partner CHEP to help find the solution. Haigh’s found that it was receiving pallets from suppliers, but the pallets weren’t always being transferred onto its account.
Haigh’s Distribution Centre Supervisor, David Elliot said that managing 600 to 800 pallets with 100 - 120 transfers through the warehouse every week (twice that at Christmas and Easter) was a challenge.
David explained that they found a discrepancy between the pallets they had and the invoicing. Ideally, the stock being held should match the invoice.
Haigh’s consulted with CHEP to resolve their logistical obstacle with pallets using the latter’s asset management experience.
CHEP Asset Management Consultant, Rachel Silby worked with Haigh’s to resolve their pallet management problems.
Sitting down with Haigh’s, the CHEP team went through their problems and helped them implement simple processes to resolve their issues. As a result, Haigh’s now has full transparency of their pallet management throughout the supply chain.
CHEP also set up an asset management system to reduce the administration workload for Haigh’s. As part of this additional service, CHEP conducts a pallet count each month for Haigh’s, checking what has come in against the dockets and sorting out any discrepancies immediately.
CHEP also advised Haigh’s on improving processes for better efficiency and cost-effectiveness, which is helping the personnel save time.
In addition to ensuring quicker and more permanent responses to remedying discrepancies, simple strategies such as tagging and tracking pallets have helped Haigh’s locate their assets and make their logistics process more effective.
Haigh’s has also started using the Portfolio+ Plus system for ordering pallets, doing transfers, making corrections and keeping track of paperwork.