The Dandenong South service centre operates on a 24/7 schedule and has a 20-25% higher capacity than most other CHEP Australia service centres.
CHEP Australia’s Director of Pallet Operations, Frans Helleman attributes the milestone to the organisation’s ethos of continuous improvement.
Technology, which plays an important role in the pallet repairs process, has been steadily upgraded at CHEP’s Dandenong South service centre. Opened for business in November 2008, this centre is equipped with the latest technology available, including mechanical nail presses that dramatically reduce the incidence of raised nails and ensure a more consistent repair quality.
An automated digital inspection (ADI) unit was installed at the pallet repairs service centre in March 2009 to increase performance.
The ADI unit uses lasers and cameras to assess each pallet and compare it to an image of a pallet that meets CHEP’s quality specification. The unit digitally identifies pallets with defects and directs them to the appropriate part of the service centre for repair.
Handheld transaction management devices carried by all forklift drivers have helped to save a minimum of 10 minutes per truck in the yard, and longer on busy days. The increased efficiency at the Dandenong South centre allows CHEP’s team to prepare orders before each delivery truck drives through the gates and eliminates the need for drivers to come into the office.
Customers can simply place their orders online using Portfolio+Plus or on the phone to take advantage of this service. This ability to fill orders at any time of the day translates into more convenience for customers, who can access these services even on weekends and off peak hours with the same level of service and less wait time.