Home > Royal Mail select Blackbay’s mobile worker solution to improve the customer experience for tracked services

Royal Mail select Blackbay’s mobile worker solution to improve the customer experience for tracked services

Supplier News

Blackbay , providers of postal and logistics mobile workforce solutions, have announced that Royal Mail have chosen Blackbay’s Delivery Connect solution to provide a real-time mobility solution for Royal Mail’s tracked products, including special delivery and recorded signed for. Delivery Connect will run on Intermec CN3 mobile computers and is being deployed to Royal Mail delivery vehicles.

Blackbay are working with CSC, who are leading the overall programme to deliver the mobile worker service for Royal Mail tracked services. Blackbay’s highly scalable mobile solution will enable Royal Mail to provide increased quality of service to the customers by enabling them to view the status of their deliveries in real-time through Royal Mail’s web portal. It will also help Royal Mail to improve their efficiency and reduce operational costs by replacing the current paper based tracking system with a real-time mobile solution.

Delivery Connect provide Royal Mail with the ability to collect proof of delivery and to capture event and time stamping throughout the delivery process providing visibility to Royal Mail’s operations and customers.

Blackbay have worked closely with CSC and Intermec, because the ecosystem of suppliers provided an integrated mobility solution that exactly met Royal Mail’s requirements.

A key element for Royal Mail’s delivery solution is scalability. The e-retailers have moved from purchasing goods in store to buying them online, which has dramatically increased the demand for home delivery. Royal Mail provide real-time information about the delivery of the tracked products. The experience that Blackbay have in the transport and logistics market has helped Royal Mail to deliver highly scalable services.

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