Mobile workforce solution enables real-time visibility for customers across Ireland. Blackbay , a provider of market leading real-time mobile worker solutions, has announced that DPD Ireland, formerly Interlink Ireland, has chosen Blackbay’s Delivery Connect mobile tracking solution to enable the real-time online tracking of deliveries for DPD Ireland’s customers.
DPD Ireland, owned by La Poste, the French Post Office, and Ireland’s premier provider of next day parcel delivery, has awarded the contract worth in excess of £1 million to Blackbay and global data capture hardware manufacturer Intermec.
“There were two key reasons for choosing Blackbay. Firstly, Delivery Connect is a scalable, robust and reliable tracking solution that will allow us to meet our customer’s requirements to easily and quickly track the progress of their parcels,” said Brendan O’Neill, DPD Ireland’s CEO. “Secondly, Blackbay’s team was able to add real value to the project as many of them come from the parcel industry and therefore, really understand how our business works.”
The contract will see DPD Ireland implementing Blackbay’s Delivery Connect mobile software solution on Intermec’s integrated GPS and GPRS enabled CN3 rugged mobile computers. The CN3 will be rolled out to 600 couriers who will use the devices to track all deliveries from the point of collection through to proof of delivery.
Delivery Connect running on Intermec’s CN3 will enable DPD Ireland’s customers to track their parcels over the Internet in real-time. Ensuring the exact status and location of each delivery will be available at all times, reducing the need for customer queries.
“Our integrated solution will also provide electronic signature capture as real time proof of delivery ensuring there can be no mistake as to exactly when and to whom items have been successfully delivered, improving transparency across DPD Ireland’s business and leading to more timely deliveries and an extension of its service offerings,” concluded Larry Klimczyk, MD of Blackbay UK.