BSI Group Australia and New Zealand announces the launch of the International Standard for Service Excellence (TISSE2012), developed to enable organisations to focus their attention on delivering excellence in customer service.
Customers who have come into contact with any brand are more likely to remain loyal when the brand owner delivers and maintains a high standard of customer service. No organisation can ignore factors such as customer satisfaction, customer retention, customer loyalty and employee commitment.
The TISSE2012 standard focuses organisational attention on these crucial factors by helping to develop a valuable customer experience that in turn, increases customer satisfaction, customer retention and customer loyalty, all of which are directly linked to the profit of the organisation.
Certification to TISSE2012 shows:
- Focus on customer experience
- Improved customer satisfaction and education
- Improved employee satisfaction
- Cost savings
- Improved internal processes and efficiency
- Long term profitability