BSI Group Australia is part of the BSI Group, a leading global independent business services organisation that specialises in standards-based solutions for companies.
BSI Group Australia recommends a few key steps to be considered by companies planning to implement QMS or Quality Management Systems within their business operations.
Purchase the Standard
Prior to preparing for the application, the company will need a copy of the standard for reading and familiarisation.
Review support literature and software
There are several quality publications and software tools designed to help the company understand, implement and become registered to a quality management system.
Assemble a team and agree on organisational strategy
One should begin the entire implementation process by preparing the organisational strategy with the top management.
Responsibility for a QMS lies with the senior management, necessitating their involvement from the beginning of the process.
Workshops, seminars and training courses are available, be it for Quality Managers seeking to implement a quality management system or Senior Managers who would like to increase their general awareness of ISO 9001.
Review consultancy options
Independent consultants are available to offer their advice on how best to implement the quality management system. With their experience in implementing a QMS, they can ensure avoidance of costly mistakes by the implementing company.
Choose a registrar
The registrar is the 3rd party, like BSI who will come and assess the effectiveness of the company’s quality management system, and issue a certificate if it meets the requirements of the standard.
Choosing a registrar can be a complex issue with many agencies operating in the market.
Factors to consider include industry experience, geographic coverage, price and service level offered.
Develop a Quality manual
A Quality manual is a high level document that outlines the company’s intention to operate in a quality environment. The manual outlines the business focus, future plans, how the standard is being applied and how the business operates.
Develop support documentation
Typically a procedures manual that supports the Quality manual, the documentation outlines what is done to complete any task. It describes who does what, in what order and to what standard.
Implement the Quality Management System
The key to implementation is communication and training. During the implementation phase, everyone operates to the prescribed procedures and collects records that demonstrate the company is doing what it says it is doing.
Consider a pre-assessment
A pre-assessment by a registrar normally takes place about 6 weeks into the implementation of the quality system.
The purpose of the pre-assessment is to identify areas where the company may not be operating to the standard. This allows correction in any areas of concern before the initial assessment.
One should arrange the initial assessment with their registrar, who will review the QMS and determine whether the company should be recommended for registration.
Once the company has received registration and been awarded the certificate, it can begin to advertise their success and promote the business.
The company maintains the registration by ensuring the quality system continues to be used in business operations. This will be periodically checked by the registrar to ensure that the Quality System continues to meet the requirements of the standard.
BSI Management Systems offers a structured route to registering for ISO 9001, designed to ease the process of QMS implementation for client companies with minimal disruption to their core activity.