Service Management OnDemand is the first and only global, web-based service management solution on the market that is fieldcentric, built to mirror and optimise the work flow of a field service engineer on a service call. This unique perspective allows Service Management OnDemand to help one overcome the traditional challenges that bog down service operations and adversely impact customer satisfaction, service revenue, and business growth.
Service Management OnDemand strategically automates, standardises and streamlines manual processes, and centralises disparate systems associated with customer service lifecycle management including:
- Customer contact
- Scheduling and dispatching
- Mobile workforce communications
- Work order management
- Service contract and warranty administration
- Time, labour, and material tracking
- Billing and payroll
- Resource optimisation
- Reporting and analytics
Service Management OnDemand is a managed hosting solution that leverages a multi-tenant architecture to support multiple customers from a single platform. The benefit to the user is a rich, high performance solution that provides rapid, low-cost, and low-risk deployment without the up-front fixed investment to purchase and install software and hardware infrastructure. One has full control over the data in a secure, reliable and scalable environment without the additional costs and resource burdens required for ongoing support.
By leveraging the OnDemand delivery model, one’s company can access a solution that has enterprise-like functionality at a lower and more predictable cost, with seamless upgrades and a quicker return on investment.
Service Management OnDemand base offering includes:
- FX Mobile
- FX Service Center
- Application hosting, upgrades, maintenance
Service Management OnDemand options include:
- FX eService
- FX Interchange
Service Management OnDemand web-based service management solution is available from Astea .