For companies that manufacture and service heating, ventilation, air conditioning products, Astea Alliance provides a comprehensive set of integrated business solutions that empower strategic initiative while driving tactical execution.
Companies that install, repair and maintain HVAC equipment such as furnaces, refrigeration equipment, chillers, air handlers, split systems, compressors, control devices and other Hvac products for residential and commercial use will be able to increase competitive advantage, top-line revenue and bottom-line profitability through a consolidated, shared, enterprise solution.
Comprehensive contract and service-level management:
Contracts can be structured in ways that fit business and the businesses of one’s customers. Meter billing, preventative maintenance and draw-down contracts are all easily managed.
Field technicians and management can be certain that Service Level Agreements (SLAs) are planned for and met, ensuring mission-critical commitments to the customer are honoured and revenue is not lost.
Company representatives can quickly verify customer and vendor entitlements, eliminating the costs of providing parts and services not truly due per warranty or contract, while ensuring that all vendor claims are quickly processed and accounted for.
Superior field service and installation efficiencies:
Leveraging the comprehensive field service automation tools in the industry, field force capacity utilisation can be optimised, resulting in salient operational efficiencies. ]
The field technicians will be empowered for increased revenue generation and recovery.
By streamlining the invoice process, one would be able to shorten billing cycles, lower their day sales outstanding and manage cash flow more effectively.
By streamlining and managing service inventories, such as trunk stock, more effectively, one will be able to see inventory cost reductions.
Service and sales integration:
Enable field service technicians and contact centre personnel to more thoroughly service their accounts while driving revenue in the process.
By putting intuitive, easy-to-use sales tools into the hands of service employees one will open up new opportunities to up-sell and cross-sell equipment and consumbles.
Astea Alliance addresses the complete service lifecycle, from lead generation and project quotation, to service and billing, through asset retirement. It integrates and optimises critical business processes for contact center/help desk, field service, professional services, depot repair, logistics and sales and marketing.
For over 26 years, Astea has been committed to helping HVAC organisations maximise the value of their service operations.