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Integrated business solutions from Astea Alliance

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For companies that manufacture and service control devices, technical and scientific instruments, Astea Alliance provides a comprehensive set of integrated business solutions that empower strategic initiative while driving tactical execution.

Companies that install, repair, and maintain controls and instrumentation, such as process and flow control devices, precise measurement and signal processing tools, fluid control equipment, scientific or technically based measuring devices, and inspection and monitoring equipment, will be able to increase competitive advantage, top-line revenue and bottom-line profitability through a consolidated, shared, enterprise solution.

Comprehensive contract and service-level management

Contracts can be structured in ways that fit well to the businesses of customers. Meter billing, preventative maintenance and draw-down contracts are all easily managed. Field technicians and management can be certain that Service Level Agreements (SLAs) are planned for and met, ensuring mission-critical commitments to the customer are honoured and revenue is not lost.

Company representatives can quickly verify customer and vendor entitlements, eliminating the costs of providing parts and services not due per warranty or contract, while ensuring that all vendor claims are quickly processed and accounted for.

Superior field service and installation efficiencies

Leveraging comprehensive field service automation tools in the industry, field force capacity utilisation can be optimised, resulting in salient operational efficiencies. The field technicians will be empowered for increased revenue generation and recovery.

By streamlining the invoice process, billing cycles can be shortened, day sales outstanding can be lowered, and cash flow can be managed more effectively. By streamlining and managing service inventories, such as trunk stock, more effectively, inventory cost can be reduced.

Service and sales integration

Enable field service technicians and contact centre personnel to more thoroughly service their accounts while driving revenue in the process. By putting intuitive, easy-to-use sales tools into the hands of service employees there will be new opportunities to up-sell and cross-sell equipment and consumables.

Astea Alliance addresses the complete service lifecycle, from lead generation and project quotation, to service and billing, through asset retirement. Astea Alliance integrates and optimises critical business processes for Contact Center/Help Desk, Field Service, Professional Services, Depot Repair, Logistics, and Sales and Marketing.

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