For companies that sell and service Imaging equipment and consumables, Astea Alliance provides a comprehensive set of integrated business solutions that empower strategic initiative while driving tactical execution.
Companies that install, repair, and maintain imaging equipment such as printers and plotters, copiers, photographic and optical equipment and other document production equipment will be able to increase competitive advantage, top-line revenue and bottom-line profitability through a consolidated, shared, enterprise solution.
Comprehensive contract and service-level management:
Contracts can be structured in ways that fit one’s business and the businesses of their customers. Meter billing, preventative maintenance and draw-down contracts are all easily managed.
Field technicians and management can be certain that Service Level Agreements (SLAs) are planned for and met, ensuring mission-critical commitments to the customer are honoured and revenue is not lost.
Company representatives can quickly verify customer and vendor entitlements, eliminating the costs of providing parts and services not truly due per warranty or contract, while ensuring that all vendor claims are quickly processed and accounted for.
Service and sales integration:
Enable field service technicians and contact centre personnel to more thoroughly service their accounts while driving revenue in the process. By putting intuitive, easy-to-use sales tools into the hands of service employees, a person opens up new opportunities to up-sell and cross-sell equipment and consumables.
Increased helpdesk/contact centre effectiveness:
Increase call handling efficiencies, first-call resolution rates and call avoidance rates, ultimately lowering service costs and raising customer satisfaction.
By arming call centre personnel with the correct information be it entitlement, configuration or marketing campaign data, one will be able to increase selling and cross-selling of products and consumables.
Superior field service efficiencies:
Leveraging comprehensive field service automation tools in the industry, field force capacity utilisation can be optimised, resulting in salient operational efficiencies.
The field technicians will be empowered to increase revenue generation and recovery.
By streamlining the invoice process, one will be able to shorten billing cycles, lower their day sales outstanding and manage cash flow more effectively. By streamlining and managing service inventories such as trunk stock, more effectively, they will be able to see inventory cost reductions.
Astea Alliance addresses the complete service lifecycle, from lead generation and project quotation, to service and billing, through asset retirement. It integrates and optimises critical business processes for contact centre/help desk, field service, professional services, depot repair, logistics and sales and marketing.