Astea International Inc, a global provider of service lifecycle management (SLM) solutions, has added Tomlinson Boilers Pty Ltd., Australia’s leading boiler supply and service company, to its growing list of global customers. After an extensive evaluation of service management providers, Tomlinson Boilers selected Astea for its 25+ years of industry-specific expertise, seamless integration with existing infrastructure, and the company’s commitment to delivering outstanding results.
Tomlinson Boilers will implement the Astea Alliance Service Management Suite to help significantly reduce service costs, streamline workflow, improve service levels and drive
overall quality and growth throughout Australia.
The Astea Alliance Service Management Suite is the only end-to-end solution helping hundreds of companies across the globe maximize the value to their service operation by synchronizing and optimizing critical business processes. With a real-time, 360-degree view of customer information, companies like Tomlinson Boilers can deliver the most complete customer service, at the lowest possible cost.
Astea Alliance will be implemented in 5 phases and will be tightly integrated with Tomlinson’s existing infrastructure to minimize resources required for the ongoing maintenance and support of the system.
Astea is helping companies across the globe achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent, and highly personalized experience at every customer touch point.