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IT service management solution

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article image Automated inventory provides a range of up to date hardware, system and software information from networked and standalone computers.

ASMARINA has released the Asset Navigator IT service management solution. It enables users to streamline and control all aspects of an IT infrastructure from help desk and knowledge management to automated asset management and service contract management.

Users can automatically track hardware configurations, software installations, purchase orders, end users, locations, software licenses and service contracts throughout the entire asset lifecycle.

Its automated inventory provides a range of up to date hardware, system and software information from networked and standalone computers. Changes detected during an audit can be identified using the change history tracking feature. It can track software license information to ensure that an entire company is in continuous software licensing compliance.

The system provides a streamlined tracking tool for all types of contracts and agreements, including maintenance, service and warranty agreements and lease and supply contracts. It gives notice when contacts are nearing expiration or due for renewal.

Users can create purchase orders and email them directly to vendors in PDF or RTF format, track outstanding purchase orders and automatically transfer received items to inventory. The system keeps track of frequently ordered products.

Remote Administrator remote control software allows the user to transfer files back and forth, change configuration parameters, install drivers or software and reboot or shut it down as if they were sitting at the target computer's keyboard.

The system has 65 standard report and chart templates. The report designer allow users to customise existing templates or create new reports from scratch. The report generator provides choices for formatting and printing reports, emailing them as PDF attachments, and even exporting in HTML.

An integrated help desk provides manual and automated ticket logging, control over work orders, work time tracking, detailed activity logs, support history tracking for hardware and software and configurable email notifications.

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