AGILENT Technologies has released a comprehensive service management software that collects and correlates data from various sources for a single, intelligent view of service-affecting problems.
Agilent OSS wireless service manager helps wireless communications service providers to quickly identify and isolate problems, minimising downtime while providing higher quality of service (QoS) and faster time to market for new services.
Wireless service manager consolidates data from multiple sources into a simple dashboard screen, providing operations personnel with graphical drill-down displays to quickly make informed decisions.
Problems are easily identifiable as the solution summarises and correlates data from user experience and customer information, signalling networks, and usage, inventory and network management systems. This enables the service provider to quickly isolate and prioritise problems, determine the root cause and manage the resolution efficiently.
"Although service providers' disparate systems collect and store data, each can only provide a small picture of the overall quality of service delivered, which can be ineffective for managing customer experience," David Hawley, senior analyst at Yankee Group said.
"To realise the benefits of service management, communications providers must be able to gather and analyse data from many different sources and then correlate the key information to assign priority in solving the most important service-related issues. Agilent's new service management solution is designed to meet this challenge."
The wireless service manager solution has been tested and deployed for over a year at two major European carrier sites.
The wireless service manager offers standards support and pre-configured interfaces that make it easier to connect with multi-vendor data sources.
Agilent's wireless service manager is also integrated with the company's wireless QoS manager and GPRS QoS analyser, solutions that provide wireless service testing and GPRS QoS problem troubleshooting.