AGILENT Technologies has announced that Spanish wireline operator Retevision is using the Agilent acceSS7 operations support system (OSS) solution to monitor its SS7 network and services.
acceSS7 provides Retevision with real-time intelligence on network, service and customer activity, enabling the company to increase customer satisfaction, maximise network efficiency and reduce revenue loss from fraud.
The system enables Retevision to monitor interconnect signaling links with other carriers' networks and generate call-detail records (CDRs) that provide detailed information on every call.
Retevision has also deployed CDR agent/builder capabilities and custom software to correlate inbound and outbound CDRs. Network staff can use this data to troubleshoot specific calls, monitor network performance, and observe any unusual network activity as it happens to help identify fraud.
"We are focused on providing the best wireline solutions to our customers," Fabio de Gaetano, responsible for network management systems at Retevision said.
Agilent's consulting and project implementation experts were key to the fast and successful development and deployment of acceSS7, the CDR agent/builder and the custom software solution.
A local team in Spain provided the service, consulting and support, while a software development team in Scotland developed the new solutions for Retevision. Agilent 03 9210 2824.