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CritiCall emergency communications system from Adtec Communications

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Adtec Communications  now have available the CritiCall emergency communications system, complete with a range of features making it an ideal system for teleconferencing, bulk messaging, and emergency alerting.

The CritiCall emergency communications system has the ability to blast dial a group of employees (on any phone) and place them into a conference call. The Basic service contacts a predefined team of users and places them into a voice conference, and the Secure service, which works in much the same way, has the added feature of asking the initiator to enter a PIN before the members are contacted. The team members also enter a PIN to prevent unwanted answers such as voice-mail.

The CritiCall's voice page service allows a user to dial in to the system and, by following simple voice prompts, quickly and easily record a voice message which is then sent to each member in the voice page team. They receive the voice page after entering a simple PIN.

The CritiCall emergency communications system also has a canned message function that allows an initiator to dial into the communications centre system and send pre-formatted messages to any team on the server. The initiator is guided through the service to select the team and canned message desired. Once the message is selected the system will send an SMS, radio page or email to each member of the team selected.

The crisis hotline function allows anyone dialling the central number to get a critical company message. Anyone with administrator access can dial in and change the message or record and up-load a new message at any time. Large numbers of people can access this message in times of crisis.

The CritiCall heartbeat service enables the user to keep track of lone, remote or ‘at risk’ workers and send an alert when they are in trouble. Once logged in, the emergency communications system dials the person at regular intervals and if they do not answer after a specified number of calls, the alert is raised.

The CritiCall emergency communications system also has a range of administration features, such as call forward and recording, interactive voice response, and rostering.

The call forward and recorder service allows a call to be made via the system so that it is recorded. The user dials into the system and enters the appropriate PIN. Once the call is validated the system will start recording. The recording will cease when the line is released, at which time the recording is then available for replay.

The conferencing function allows multiple simultaneous dial-in or dial-out conferences to take place on the system. They may be accessed by dialling a particular number or using a PIN for access. Once there are two people in conference they can then use the phone keypad for additional functionality.

The CritiCall's interactive voice response (IVR) service allows users to navigate a menu system similar to phone-banking. All listed functionality may be made available through this IVR tree. As well as accessing system services it may be set up to allow users to access pre-recorded messages or announcements.

The reports module of this communications system can send scheduled or instant reports to designated administrators. They can be tailored to suit the organisation’s requirements. These reports include monthly logging of service through to moves and changes done on teams.

Used in conjunction with the rostering module, the role call function gives the administrator the ability to dial team members that are rostered to warn they should be available. The member responds using their phone keypad to indicate availability. Once members have been called, confirmation is sent to a central number. This information is also available through the service logs.

The rostering module is used to in conjunction with ALERT type services and the role call service to contact only the people who are actively available at the time. Members are assigned to specific calendar dates and times on an individual basis. Calendars include: perpetual, days of week, weeks of month or days in a month, members can also be assigned to specific time intervals during the day.

The WAP user interface allows mobile users to modify their team membership, modify user contacts, change their login and password for system access and review recent logging information for their teams, including voice page responses.

The web user interface has been designed for maximum flexibility and ease of use. It can be accessed through any Internet browser allowing the Sun Java plug-in.

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