The Department of Environment and Conservation Western Australia (DECWA) have experienced greater critical communication efficiency, since installing the Adtec Communications Emergency Response Telephone System (ALERTS).
The DECWA are responsible for protecting and conserving the State's national parks, marine parks, conservation parks, state forests and timber reserves, nature reserves, marine nature reserves and marine management areas.
As a part of these responsibilities, the DECWA have a pollution response unit that contributes to the development of environmental protection policies and responds to chemical and hazard emergencies and incidents across the State. It is important for the unit to communicate effectively during an emergency or incident.
The DECWA have implemented advanced emergency management procedures with the Adtec Communications ALERTS emergency response telephone system. The DECWA observe that the ALERTS emergency response telephone system is a critical communication system that provides immediate communication and is easy to use.
The DECWA required a critical communication system that would allow it to communicate to multiple groups of people simultaneously. To ensure that all members of the emergency response unit had received notification of the emergency, the system had to provide logging details of who received the call and when. In addition, the ability to alter details of group and team members was also a vital requirement. Adtec Communications were able to customise their ALERTS emergency response telephone system solution to meet the needs of the unit. The ALERTS emergency response telephone system is an advanced emergency communication solution that offers rapid response capability. It is easy to implement and delivers instant team conferencing that can be tailored to the needs of the user's operation.
According to DECWA, the ALERTS emergency response telephone system allows to group team members together and then depending on the type of emergency or incident, contact the relevant group members simultaneously. This can be done at the touch of a button and without making multiple calls or hitting multiple numbers. Immediacy is critical because it saves time and eliminates the possibility of human error.
The ALERTS emergency response telephone system also provides the DECWA with the flexibility to add new team member details or alter existing ones for each group as and when necessary. When the DECWA's team members are notified of an emergency or incident, a call report logs detailing which team members received notification and at what time. The DECWA receive the call report log daily.
The ALERTS emergency response telephone system has the following features:
- Email/SMS broadcasting
- Call recording
- Interactive voice response
- Automatic tracking
- Call forwarding
- Roll call and voice page broadcasting
These features can be turned on or off depending on the specific needs of the emergency response unit. DECWA note that the ALERTS emergency response telephone system provides them with the speed they need in critical communications to effectively contact other government agencies as well as handle and control chemical and hazardous emergencies and incidents.