Sydney-based telecommunications innovator, ADTEC Communications has announced a new enhancement to their ALERTS suite of critical communications systems.
Crisis Hotline acts as a repository for critical or urgent phone messages that a company would like their employees to access in an emergency. Any employee dialling in to a central crisis service number will instantly access the messages.
The message can provide a detailed description of the crisis situation or assist the employee in retrieving further information.
According to Jeremy Sharp, Director – ADTEC Communications, “We have heard from several companies that there is a real shortage of equipment offered in this area. Companies either use their existing voicemail, which has serious limitations on numbers of incoming calls or they use an external provider, which can cause difficulties in changing a message quickly and accurately. Neither are desirable in a critical situation.”
ALERTS began as a simple blast dial alerting service for first responders but has since grown into a whole suite of critical communications products and services.
Customers of the ALERTS suite include emergency services, hospitals, government departments, ultilities as well as various business and financial companies.