Frost & Sullivan is a well known growth consulting company with 31 global offices and more than 1500 industry consultants, analysts and economists.
Frost & Sullivan Best Practices Awards identify ideal achievements within various industries and functional disciplines.
Frost & Sullivan has recently presented its award for customer service leadership to Beamex, represented by AMS Instrumentation & Calibration , in the European calibration management software market.
To choose the recipient of this award, the analyst team tracked industry participants and monitored their customer service methods on an ongoing basis.
The award recipient was selected based upon wide research collected from key market participants, secondary and technology sources and customer interviews.
As the award winning company, Beamex showed great responsiveness to customer needs and has continually focused on customer profitability goals. In addition, Beamex demonstrated flexibility in tailoring its product offerings to suit customer businesses.
This award is considered as a major achievement at Beamex. “We highly appreciate this award and it is a major recognition for our calibration software and services. The fact that makes this award so valuable, is that it is based on experiences and interviews of industry experts and customers”, explains Raimo Ahola, the managing director of Beamex Group.