Mobile solutions offered by Epicor Software Corporation are continuously being embraced by leading retailers to transform their operations and enhance the in-store shopping experience to meet the needs and expectations of today’s always-connected consumers.
Epicor is a global leader in business software solutions for manufacturing, distribution, retail and services organisations.
In 2011 alone, 18 retail customers came on board to leverage Epicor’s mobile solutions to improve retail operational execution, inspire greater shopper satisfaction, and support real-time well informed business decision making.
According to Ian Rawlins, vice president of marketing, retail software for Epicor, the industry has moved well beyond mobile for line-busting with mobile technology playing a key role in almost every aspect of retail operations.
He adds that mobility is being used by leading retailers to support personalised customer engagement, better decision making and collaboration, enhanced operational execution and streamlined transaction processing.
Mobile solutions are a key ingredient in customer service as they empower store associates to engage with consumers and deliver a richer and more personalised shopping experience.
As per Motorola’s annual Holiday Shopping Survey, three in four (75%) surveyed retail associates and managers feel they provide a better in-store customer experience when equipped with the latest mobile technologies.
More than two-thirds (67%) of surveyed shoppers reported heightened satisfaction with retailers, where in-store associates utilised the latest technologies to assist in the shopping experience.
The award-winning Epicor Retail Store is one of the mobile solutions being leveraged by several retailers for in-store operations. Epicor Retail Store is fully mobile-enabled for easy deployment and use on Apple iPad and iPod as well as Windows mobile devices.
Epicor Mobile Store allows sales associates to better serve customers from anywhere on the floor by bringing them information directly to their fingertips. Mobile Store enables retailers to create and complete transactions from anywhere within the store while associates can access on-hand inventory and quickly find out-of-stock items to be delivered or picked up without ever having to leave the customer.
Epicor’s WebIM Merchandising module allows stores to use iPad devices to enter inventory transactions accessing Merchandising in real time. These real-time updates help retailers to better monitor trends and relationships among product sales and store locations, resulting in optimised, timely inventory management.
Epicor’s newest mobile retail solution, the Epicor Retail Clienteling application is designed for tablet devices and optimised for the Apple iPad.
The new retail application delivers critical customer insight from the retailer’s CRM database directly into the hands of sales associates allowing them to better engage with customers and provide a highly personalised shopping experience.
The Epicor Retail Information Center designed for Apple iPad and iPhone as well as all devices running Windows Phone 7 allows field and corporate users to view, analyse and receive notifications from the Epicor Retail Business Intelligence solution, wherever they are. This powerful tool lets users access, consolidate, analyse and present the exact information needed to make fast, accurate decisions.
In addition to transforming the retail experience via its range of mobile retail solutions, Epicor is also transforming how retail software is deployed by enabling some of its mobile retail applications online to be downloaded to mobile devices, dramatically improving the cycle time and cost of technology deployment.
Epicor’s Eagle Release 21 modules are now available via the Android Market and the Apple App Store. Additionally, retailers will also have the ability to download from Windows Mobile Marketplace, the Information Center app, currently optimised to run on Apple iPad and iPhone as well as all devices running Windows Phone 7.
Used by hundreds of leading retailers around the world for more profitability, productivity and competitiveness, Epicor retail software solutions are designed to meet the evolving merchandise and service expectations of today’s cross-channel shoppers and the business requirements of highly demanding retail environments, with advantages including rapid ROI, low cost of ownership and a single point of accountability.
ERP software specialist, Epicor Software Corporation is represented in Australia by AJS Computing Services .