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Epicor Scala business solution implemented at Grand Hyatt Santiago

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The Epicor Scala business solution was implemented at the Grand Hyatt Santiago to help manage diverse business units on a single application.

A subsidiary of Hyatt Hotels & Resorts, Grand Hyatt Santiago needed a robust solution designed for the hospitality industry with integrated financial management, operational and report generation tools.

The hotel required an enterprise solution that would facilitate work in and between the different areas of the operation. The proprietary software used by Grand Hyatt Santiago was not only expensive to maintain and update, but was also unable to take the service to the next level.

According to Federico Cerutti, finance director of Grand Hyatt Santiago, the hotel decided to purchase a software solution that allowed control in all of its processes in real-time, and which also came backed by a strong development support network.

Epicor Scala was implemented at the Grand Hyatt Santiago as an accounting back office solution as well as for keeping strict inventory and purchase acquisition control. Epicor also implemented various other systems for the front office as well as room and restaurant booking.

Epicor’s flexible solution allows information to be seamlessly consolidated from different areas, and delivered as consistent and reliable reports.

Cerutti also emphasises attributes such as a worldwide support structure as well as a solid and stable technology of the Epicor solution that allow the hotel to solve diverse situations in a business that never sleeps.

Key benefits of Epicor Scala for Grand Hyatt Santiago:

  • Stage-wise implementation achieved harmonic integration with other systems including the proprietary software
  • Seamless solution is easy to monitor, visualise and correct
  • Effective inventory management solution reduces response times and waste
  • Process times reduced by 30%
  • 20% more efficiency in inventory rotation and stock management
  • Accounting and financial systems improvements
Epicor Scala is an integrated ERP, CRM and SCM solution designed to automate business operations and increase sales and profits.

Epicor, a leading provider of enterprise business software solutions is also represented in Australia by AJS Computing Services .

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